Return & Refund Policy

Return & Refund Policy

Last updated: 2026-09-27

This Return & Refund Policy explains how Havaianas handles eligible return and refund requests.

Return Window

You may request a return within 30 calendar days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at jonasujaf550@gmail.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

Return Shipping Customers are responsible for return shipping costs except when the item is defective, damaged, or incorrect..

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-7 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 12 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at jonasujaf550@gmail.com.

Store-Specific Conditions

  • Return & Refund Policy Your satisfaction is very important to us.
  • If your purchase does not meet your expectations, you may return the item under the conditions outlined below.
  • Return Eligibility Return requests must be submitted within 30 calendar days from the date you receive your order.
  • To be eligible for a return, items must meet all of the following requirements: Remain unused and in original, pristine condition.
  • Items returned without original packaging or showing signs of damage, wear, or misuse will not be accepted for a refund.
  • Non-Eligible Returns The following items cannot be returned: Customized or made-to-order products.
  • Digital media and downloadable software.
  • Gift cards and promotional vouchers.
  • Products marked as discontinued, clearance, or final sale.
  • Items damaged after delivery due to customer misuse or accidents.
  • Cancellation Policy You may cancel your order within 12 hours of purchase completion.
  • Please contact us promptly at 【请替换：客服邮箱】 to request a cancellation.
  • Refund Processing Once we receive and inspect your returned item, we will notify you about the approval status.
  • Approved refunds will be processed within 5 to 7 business days and issued to your original payment method.
  • Please note that your bank or payment provider may require additional time to complete the refund.
  • Return Shipping Customers are responsible for return shipping costs except when the item is defective, damaged, or incorrect.
  • Shipping fees for returns are calculated and displayed at checkout.
  • Delivery Timelines Orders are processed within 1 to 2 business days.
  • Shipping typically takes 5 to 10 business days to arrive after processing.
  • Damaged or Incorrect Orders If your order arrives damaged, defective, or incorrect, please keep all original packaging and contact us immediately at 【请替换：客服邮箱】 so we can resolve the issue promptly.
  • If you have any further questions about our Return & Refund Policy, please reach out to our support team at 【请替换：客服邮箱】 .